• Overcome all digital challenges
    Overcome all digital challenges

Your multi-channel strategy — developed together

With all the new channels it's not just e-mails and phone calls anymore: your company needs to be present at all the major platforms. To effectively speak with the customers on those channels, you'll need a proper strategy. We'll help you get that digital plan in place — designed to overcome all the challenges in new age communications.

We will help you:

  • Determine how communications flow within your company 
  • Develop an internal workflow for all employees
  • Choose a setup that provides optimal reachability

Get your team trained — and boost your office productivity

You've educated your employees to speak with customers on the phone. But, with all the new platforms emerging, it's time to re-educate your team. We'll show your employees how to use our multi-channel tools — and how to make the most of your company's communication setup. Furthermore, we'll set out the strategy we've developed together, and show your team how to execute it.

Your employees will be trained to:

  • Become a multi-channel contact master
  • Effectively respond to Facebook and Twitter messages
  • Set up an advanced call routing system
  • Stay on top of e-mails, web chats and voicemails
  • Rely on analytics with instant reporting dashboards
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